Everything You Need to Know
Answers to the most common questions about ordering, shipping, returns, and more.
Browse the questions below to find the information you need. If something is not covered here, our team is ready to help.
FAQ
Your Questions, Answered
Find clear answers about our footwear, orders, shipping, returns, and store policies — all in one place.
What sizes are available?
Our footwear is available in a range of sizes. Each product page lists the sizes currently in stock. We recommend checking the size guide on the product page before placing your order to ensure the best fit.
How do I find my correct shoe size?
Each product listing includes a size guide to help you find the right fit. If you are between sizes, we recommend reviewing the fit notes on the product page or reaching out to us directly before ordering.
What materials are used in UrbanStep footwear?
Material details for each style are listed on the individual product pages. We encourage you to review the product description before purchasing to ensure the materials meet your preferences.
How do I place an order?
Browse our collection, select your preferred style, choose your size, and add the item to your cart. When you are ready, proceed to checkout to complete your purchase.
Can I modify or cancel my order after it has been placed?
If you need to make a change to your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request, though we cannot guarantee changes once an order has begun processing.
What payment methods are accepted?
Accepted payment methods are displayed at checkout. Please proceed to checkout to view the available options for your order.
Is it safe to enter my payment information on this site?
Your payment information is handled through our checkout process. For specific details about payment security, please review the information presented at checkout.
How can I check the status of my order?
Once your order has been placed, you will receive a confirmation. If you have an account, you can log in to view your order history and current order status. For further assistance, please contact us with your order details.
Where can I find my order history?
Your order history is accessible through your account. Log in and navigate to your account dashboard to view past and current orders.
How long does shipping take?
Shipping timeframes vary depending on your location and the shipping option selected at checkout. Estimated delivery times will be displayed during checkout before you complete your purchase.
Do you ship internationally?
Please proceed to checkout to view the shipping destinations available for your order. International availability and any associated costs will be shown at that stage.
How will I know when my order has shipped?
You will receive a notification once your order has been dispatched. Please ensure your contact details are entered correctly at checkout so you receive all order updates.
What is your return policy?
For full details on our return policy, including eligibility and timeframes, please contact us directly. Our team will guide you through the process based on your specific order.
Can I exchange a pair for a different size?
If you need a different size, please reach out to us as soon as possible. We will review your request and advise on the available options based on current stock.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or does not match what you ordered, please contact us promptly with your order details and a description of the issue. We will work to resolve it for you.
Do I need an account to place an order?
You may be able to check out as a guest depending on the checkout options available. Creating an account allows you to track your orders and access your order history more easily.
How do I contact UrbanStep Footwear?
You can reach us using the contact form on this page. We aim to respond to all inquiries in a timely manner.
Still Have a Question?
If you did not find the answer you were looking for, send us a message and we will get back to you.
Ready to Find Your Next Pair?
Explore the UrbanStep collection and discover footwear that moves with you.