Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, and more.
Browse the questions below to get the information you need. If you do not find what you are looking for, reach out and we will be happy to help.
FAQ
Questions Before You Buy
Everything you need to know about products, orders, shipping, and store policies — all in one place.
How do I place an order?
Browse the shop, select the items you want, and add them to your cart. When you are ready, proceed to checkout and follow the steps to complete your purchase.
What payment methods are accepted?
We accept major payment methods at checkout. Available options will be displayed on the checkout page before you complete your order.
Can I change or cancel my order after placing it?
If you need to make changes to an order, please contact us as soon as possible. We will do our best to accommodate your request, though we cannot guarantee changes once an order has begun processing.
How do I check the status of my order?
Once your order is placed, you will receive a confirmation. You can also contact us directly with your order details and we will provide an update on your order status.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be shown during the checkout process.
Do you ship internationally?
Please contact us to confirm whether we ship to your country. Shipping availability and any associated costs will be confirmed before your order is finalized.
How can I track my shipment?
If tracking is available for your order, tracking information will be provided after your order has been dispatched. Contact us if you have not received tracking details and need an update.
What is your return policy?
If you have an issue with your order, please reach out to us directly. We will review your situation and work with you to find an appropriate resolution.
What should I do if I receive a damaged or incorrect item?
Contact us as soon as possible if your order arrives damaged or if you received the wrong item. Please include your order information and a description of the issue so we can assist you promptly.
Is my personal and payment information secure?
Your information is handled with care throughout the checkout process. Payment details are processed through the checkout system and are not stored on our end.
Do I need an account to place an order?
You may be able to check out as a guest depending on the checkout options available. Creating an account can make it easier to view past orders and manage your information.
How do I contact customer support?
You can reach us using the contact form on this page or through the Contact page. We will get back to you as soon as we can.
Still Have Questions?
If you did not find the answer you were looking for, send us a message and we will get back to you.
Ready to Start Shopping?
Browse the full collection and find what you are looking for.